Client Experiences
What Our Clients Have Found
The best indication of what an engagement looks like is what clients say after the work is done. Below is a selection of feedback from businesses we have worked with in East Malaysia.
Back to Home60+
Engagements
94%
Repeat Rate
4.8
Avg. Rating
8 yrs
In Practice
Reviews
Client Testimonials
"We had managed our supply chain the same way for nearly a decade. The evaluation mapped things we had not formally documented before β including a concentration risk we had not fully acknowledged. The report was written in a way our whole management team could follow."
Ahmad Hazri
Operations Director, Kuching
March 2026
"The vendor strategy work helped us understand which suppliers we were genuinely dependent on versus those we used out of habit. We renegotiated two contracts within three months of receiving the report. Practical and useful β no fluff."
Jenny Wong
Managing Director, Miri
February 2026
"Our procurement process had grown without structure. Different staff handled purchases differently. Kettlevane helped us put a consistent framework in place β not complicated, just clear. Three months later it is still being used without modification."
Rozana Majid
General Manager, Sibu
April 2026
"What I valued most was working directly with the consultant the entire time. No account manager in between. It felt like the right level of attention for an engagement of this size β I knew who was doing the work and could ask questions directly."
David Ting
CEO, Distribution Company, Kuching
March 2026
"Fixed pricing was a deciding factor for us. Another firm quoted on an hourly model and we could not budget properly. With Kettlevane the cost was settled before we started. The work came in on time and within what we had planned."
Nurul Hana
Finance Director, Kuching
January 2026
"We have used Kettlevane twice now β once for procurement and once for vendor strategy. What I appreciated is that they did not try to expand scope or suggest unnecessary work during either engagement. Both deliverables were exactly what was agreed."
Kelvin Lau
COO, Trading Group, Sarawak
March 2026
In Depth
Selected Case Studies
Distribution Company β Kuching
5 weeks Β· February β March 2026
Situation
A regional distributor had grown its supplier base over twelve years without formally reviewing it. Leadership suspected concentration risks but lacked a documented picture of the chain end to end.
What We Did
Mapped the full supply chain from sourcing to delivery. Identified three supplier concentrations representing over 60% of critical volume. Produced a visual flow map and prioritised recommendations report.
Outcome
The visual map gave leadership a shared reference point they had not had before. The client acted on two of the five main recommendations within three months of delivery.
Manufacturing Business β Sibu
4 weeks Β· December 2025 β January 2026
Situation
A manufacturer had accumulated 40+ vendors over eight years. Several contracts had lapsed onto informal arrangements. Management lacked criteria for how to prioritise or review vendor relationships.
What We Did
Reviewed all vendor relationships, contract status, and historical performance. Developed a three-tier segmentation framework based on criticality. Created evaluation templates for ongoing use.
Outcome
Templates were adopted directly into the procurement team's quarterly review process. Two previously informal vendor arrangements were formalised within six weeks of receiving the deliverable.
Services Company β Kuching
4 weeks Β· March β April 2026
Situation
A professional services firm had no consistent procurement process. Purchases were made by whoever needed something, with no approval workflow, no spend visibility, and no standard approach to competitive pricing.
What We Did
Reviewed purchasing behaviour across departments. Designed a streamlined approval workflow appropriate to the firm's size and created a procurement framework with decision criteria and spend thresholds.
Outcome
The framework was adopted without extensive training. Within six weeks, the firm had full purchasing visibility across departments for the first time and consistent bidding on larger purchases.
Speak with Us Directly
We respond to enquiries within one business day.
Phone
+60 82-413 876Address
3-7 Jalan Pending, 93450 Kuching, Sarawak
Working Hours
MonβFri: 9:00 AM β 6:00 PM
Sat: 9:00 AM β 1:00 PM
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