Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Kettlevane website at kettlevaned and any consulting services you engage us to provide. By accessing our website or entering into a consulting engagement with us, you agree to these Terms. Please read them carefully.

1. Definitions

In these Terms:

• "Kettlevane", "we", "us", "our" refers to the consulting practice operating from 3-7 Jalan Pending, 93450 Kuching, Sarawak, Malaysia.
• "Client", "you", "your" refers to any individual or organisation that accesses our website or engages our services.
• "Services" refers to the consulting engagements described on our website: Supply Chain Evaluation, Vendor Relationship Strategy, and Procurement Optimization.
• "Engagement Agreement" refers to the written scope document agreed between Kettlevane and the Client prior to the commencement of any Service.
• "Deliverable" refers to any report, framework, template, or document produced as the output of a Service.

2. Acceptance of Terms

By using our website or engaging our Services, you confirm that you are at least 18 years of age and have the legal authority to enter into binding agreements on behalf of yourself or your organisation. If you do not agree to these Terms, please do not use our website or engage our Services.

3. Website Use

Our website is provided for informational purposes. You may use it to learn about our services and contact us with enquiries. You agree not to:

• Use the website for any unlawful purpose.
• Attempt to gain unauthorised access to any part of the website or its infrastructure.
• Transmit any harmful, offensive, or disruptive content through our contact forms.
• Copy, reproduce, or redistribute website content without our written permission.

4. Consulting Services

All consulting Services are subject to a written Engagement Agreement signed by both parties before work begins. The Engagement Agreement defines the scope, deliverables, timeline, and fee for the specific engagement. In the event of any conflict between these Terms and the Engagement Agreement, the Engagement Agreement takes precedence with respect to the specific engagement it governs.

5. Fees and Payment

Our Services are priced on a fixed-fee basis as listed on our website. Payment terms are specified in the Engagement Agreement and typically require a deposit before work commences with the balance due upon delivery. All fees are quoted in Malaysian Ringgit (MYR). We reserve the right to pause work if payment obligations are not met in accordance with agreed terms.

6. Intellectual Property

All website content — including text, structure, and design — is the intellectual property of Kettlevane. You may not reproduce or distribute it without our prior written consent.

With respect to Deliverables produced during a consulting engagement: upon full payment, we grant the Client a non-exclusive, non-transferable licence to use the Deliverable for their internal business purposes. Kettlevane retains ownership of the underlying methodologies, frameworks, and templates used to produce Deliverables.

7. Confidentiality

We treat all client information shared during engagements as confidential. Consulting engagements are subject to a mutual non-disclosure agreement as standard. We do not disclose client details, business information, or engagement findings to third parties without your explicit written consent, except where required by law.

8. Disclaimers

Our consulting Services provide analysis, observations, and recommendations based on information available to us during the engagement. We make no representation that implementing our recommendations will produce specific business outcomes. Results depend on factors beyond our control, including the decisions and actions taken by the Client after delivery.

Our website is provided "as is". We make no warranty that it will be error-free or continuously available.

9. Limitation of Liability

To the extent permitted by Malaysian law, Kettlevane's total liability to the Client arising from any consulting engagement shall not exceed the fees paid by the Client for that engagement. We are not liable for indirect, consequential, or special damages arising from the use of our Services or Deliverables, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold harmless Kettlevane from any claims, losses, or expenses arising from your misuse of our website, your breach of these Terms, or any false or misleading information you provide during a consulting engagement.

11. Termination

Either party may terminate a consulting engagement in accordance with the terms set out in the Engagement Agreement. In general, if you terminate an engagement after work has commenced, you remain liable for fees corresponding to the work completed to the date of termination. Kettlevane may terminate an engagement if the Client materially breaches agreed obligations, such as non-payment or failure to provide necessary information.

12. Governing Law and Jurisdiction

These Terms and any disputes arising from them are governed by the laws of Malaysia. The parties agree to submit to the exclusive jurisdiction of the courts of Sarawak, Malaysia. Where practicable, we prefer to resolve disputes informally before resorting to legal proceedings and will make reasonable efforts to do so.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Your continued use of our website or Services after changes are posted constitutes acceptance of the revised Terms. For material changes to Terms governing active engagements, we will notify affected Clients directly.

14. Contact

For questions about these Terms or legal matters:

• Email: [email protected]
• Post: Kettlevane, 3-7 Jalan Pending, 93450 Kuching, Sarawak, Malaysia