Privacy Policy | Kettlevane

Kettlevane ("we", "us", "our") is committed to protecting the personal information of those who visit our website and engage with our consulting services. This Privacy Policy describes what data we collect, how we use it, and what rights you have in relation to it. It applies to all interactions with our website at kettlevaned and our consulting engagements.

1. Who We Are

Kettlevane is a business consulting firm registered and operating in Kuching, Sarawak, Malaysia. Our principal place of business is 3-7 Jalan Pending, 93450 Kuching, Sarawak. For data-related queries, contact us at [email protected].

2. Data We Collect

We collect personal data in the following ways:

Contact forms: Name, email address, phone number, and any message content you provide when submitting an enquiry.
Engagement data: Business and operational information shared during consulting engagements, governed by mutual NDA agreements.
Website analytics: Anonymous usage data such as pages visited, time on site, and browser type — collected through analytics tools where you have consented.
Cookies: See our Cookie Policy for details on what cookies we use and how to manage them.

We do not collect sensitive personal data (health, financial account details, biometrics) through our website.

3. Legal Basis for Processing

We process personal data on the following legal bases under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

Consent: Where you have provided explicit consent, such as through our contact form or cookie preferences.
Contractual necessity: Where processing is required to fulfil a consulting engagement you have requested.
Legitimate interests: Where we have a genuine business interest in processing your data, such as improving our services, provided this does not override your rights.

4. How We Use Your Data

To respond to enquiries submitted through our contact form.
To deliver consulting services and communicate with you throughout an engagement.
To send relevant information about our services where you have consented to receive it.
To improve our website and understand how it is used (where analytics consent is given).
To comply with legal obligations under Malaysian law.

We do not use personal data for automated decision-making or profiling.

5. Data Retention

Contact form submissions are retained for up to 24 months. Data related to completed consulting engagements is retained for up to 7 years for legal and business continuity purposes, after which it is securely deleted or anonymised. Analytics data is retained in accordance with the policies of the analytics provider.

6. Data Sharing

We do not sell personal data. We may share data with:

Service providers: Third-party tools used to operate our website and business (hosting, analytics, email delivery), who process data only on our instructions.
Legal authorities: Where required by applicable Malaysian law or court order.

All third-party providers are selected on the basis that they maintain adequate data protection standards.

7. Data Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or disclosure. These include access controls, secure hosting infrastructure, and staff awareness of data handling obligations. In the event of a data breach that is likely to result in a risk to your rights, we will notify you and relevant authorities as required by law.

8. Cookies

Our website uses cookies for functionality and, where consented, analytics. For a full explanation of the cookies we use and how to manage your preferences, see our Cookie Policy.

9. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

Access your personal data that we hold.
Correct inaccurate or incomplete personal data.
Withdraw consent for processing at any time (where consent is the legal basis).
Request restriction or cessation of processing in certain circumstances.
Lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies directly.

11. Children's Privacy

Our services are directed at businesses and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe we hold data about a minor, please contact us so we can address it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy. For significant changes, we will take reasonable steps to notify affected individuals.

13. Contact for Privacy Matters

For any questions about this policy or how we handle your personal data:

Email: [email protected]
Post: Kettlevane, 3-7 Jalan Pending, 93450 Kuching, Sarawak, Malaysia